Leadership Survey Impact Management Personal Presence Impact Scales Name First Last Email Date Customers Engage and understands needs of customers. Asks for and receives/handles feedback with grace. Is an advocate for customers' needs. Champions solutions for customers that work for the company. Keeps customers and gets their best referrals. Leads Runs meetings with clarity and purpose. Facilitates best questions to ferret out solutions. Takes leadership of meetings with confidence and self awareness. Can run meetings while Senior Leadership is present. Looks, acts, talks and executes like a Senior Director. Is recognized as reliable. Keeps promises. Can be trusted with confidential information. Establishes trust with others. Teams and People Can develop team members by role modeling leadership behaviors. Coaches team members to grow and learn Demonstrates openness to learning Connects & invites passion & Emotional Intelligence Helps create a learning organization Communications Is self-aware of one's own language: Verbal and nonverbal Encourages openness, transparency & trust Lets others finish their thoughts Asks Questions, listens more than speaks - Does not know on purpose so to create emptiness to learn more or confirm. Monitors all attendees – brings everyone into discussion and can maintain process (not get hijacked into content Problem Solving Organized and methodical – has an internal structure that guides their reasoning and questioning Able to stay focused to breakthrough blind spots to exploring either the problem or the solution Strategic Thinking - Can find and analyze ‘Root Causes’ and be mostly accurate, not just a perception, but based on factual information Systems Thinking – Flexibility – can frame changes in direction in practical ways and trigger motivation and inspiration to a new direction.